NO RETURNS / NO REFUNDS POLICY

Tella Design Creations

All sales are final. We do not accept returns, exchanges, or refunds once an order has been placed.

Because our stationery products may be handmade, customized, or made specifically for each customer, we are unable to accept returns due to a change of mind, incorrect selection, or buyer’s remorse.

Damaged or Incorrect Orders

We want you to be happy with your purchase. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery with your order number and clear photos of the issue.

If the issue is verified, we may offer a replacement or another appropriate resolution at our discretion.

Digital Products

All digital products are final sale. Due to the nature of digital downloads, we cannot offer refunds, returns, or exchanges after purchase.

Please carefully review the product description and included features before purchasing. If you have questions about a product before ordering, please contact us and we will be happy to help.

Order Changes & Cancellations

Orders cannot be changed or canceled once production has started. Please make sure your shipping address, product selection, and personalization information are correct before submitting your order.

By placing an order with Tella Design Creations, you acknowledge and agree to this No Returns / No Refunds Policy.